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Customer Experience 4.0 Master Series
Customer Experience 4.0 Master Series
1. Introduction to Banking 4.0 (31:31)
2. Defining the Steps to Transformation (36:26)
3. Responding to the Future Trends (35:31)
4. Leveraging the Brand for Stronger Differentiation (21:41)
5. Creating a Differentiated Position and Experience (30:34)
6. How to Bring Your Ideal Customer Experience to Life (25:43)
7. A Deeper Dive on the Branch Design Process (25:51)
8. How Future Eco-Banking Systems Will Impact the Customer Experience 4.0 (25:17)
9. How to Leverage the Right Metrics to Ensure Success (13:14)
4. Leveraging the Brand for Stronger Differentiation
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